Excellent Service Department.  Even had my car ready before the time promised! Thank you!

 I took my 2003 Hyndai Sonata in because of a recall on the door handles.  The chrome plating was coming off and they wanted to fix it.  I had noticed that for several months, but didn't do anything about it since the car was 6 years old and doubted that they would fix such a minor thing.  To my surprise when I received the recall notice (along with another recall for the undercarriage of the car) they fixed both problems.  One one visit they said they couldn't replace the door handles because they ran out.  I guess there were a lot of people having the same problem.  So they fixed one thing, and then sent me a card thru the mail to come in and have the door handles fixed.  The did a nice job and it only took about 1 1/2 hrs.  I was a Buick owner in the past (had a Buick Century) and loved it, however since owning the Sonata I think I loke the Sonata better.  The value is terrific! 

Dear Mr. Gartner,

I have enclosed a lettter I wrote to Pugi Hyundai.  As my letter to Mr. Pugliani implies, I am a firm believer that it is my job, as a consumer, to inform the businesses of whom I cater the level of their service.

We have always made a point to thank your staff when work has been completed, but we have been remiss, we have failed to tell you, personally, of the quality of service that we have come to expect.

The high quality of your service was never so apparent until I had the occasion to stop in at Pugi Hyundai.

Incidentally, we appreciate the added service of a free car wash!

Sincerely,

Beverly

THE SERVICE WAS GOOD AND FAST. I WAS OUT OF THERE FASTER THAN I THOUGHT I WOULD BE.

We were treated very professionally.

Gartner Buick service team has always been great and are the reason why my husband I continue to return.