I had been to several dealerships looking to purchase a car for several days. It was at a Ford dealership that I first drove a Hyundai Sonata and really liked it. I decided to test drive new Sonatas and see what Gartner had to offer. I have always loved Gartner's radio commercials and was excited to learn of the dealership in Aurora near Fox Valley.  I was so impressed with my salesperson, Michael Miranda, because he never, ever put down any car I spoke about while I was with him.  I told him about my car shopping experiences and all the different cars I was considering and yet he never put any of the cars down.

I have told many friends about the wonderful people at Gartner's and it was a wonderful experience buying my car there. I actually am looking forward to bringing the car in for service and the "free" car washes!!!

Marilyn

Our reply:

Dear Marilyn,

Wow, thank you for such a nice review.  You made an excellent choice with the Sonata, and I'm sure it will bring you many years of happy driving! I'm also very pleased to hear that you like my radio commercials, so thank you once again!

Please do stop in for the free car washes whenever you are in the area.  We like to keep in contact with our customers, so please say "Hello" to Mike when you do come in.

With Thanks,

Roland Gartner

Bolingbrook Hyundai

Fox Valley Hyundai

I purchased my Azera new at Gartner in July 2007 and I have always been pleased with the follow up and service that I have received.

I wanted to comment as to what I consider Truly Exceptional service that I received today from your Service Advisor, Jeremy Kneip. He went out of his way to provide me with timely updates as to the service work being performed as I waited for my car. His friendliness was also noted by others in the waiting room.

I bought my car based upon the great warranty and reliability but it is your associates such as Jeremy that will bring me back to Gartner when I buy my next Hyundai.

Thanks,

Kevin Brown

Got us into a car that we were not sure we could get, Joe Martin was awesome!!!! Very helpful.  This is my 4th car from you dealership. Great job

Nice to see enthusiastic people who obviously value the customer!  Very happy with the Servie Department.

Our reply:

Hi William,

Without you, the customer, we wouldn't be here today.  My staff tries to treat everyone like they truly are "The Boss" here!  Thank you for taking the time to write us!

Sincerely,

Roland Gartner

Hyundai Service Department

This was my first dealing with Gartner's Service Department, and I was impressed with their efficiency.

Our reply:

Dear Caroline,

Thank you for the kind review.  First impressions are always the most important, so I am so happy to hear that my staff did such a good job!  Thank you again for your business, and we look forward to helping you out in the future as well.

Regards,

Roland Gartner

Naperville Hyundai Service Department

I just picked up my Santa Fe yesterday.  I love the car.  Eric was a wonderful salesman.  Everyone made the experince wonderful.

Thank You

Our reply:

Dear Marci,

Thank you for the kind words.  I am so happy to hear that you love your new Hyundai Santa Fe!  I will make sure to pass along the good words to Erik as well!

Sincerely,

Roland Gartner

Aurora Hyundai Dealer

Enter your review here  I took my 2003 Hyndai Sonata in because of a recall on the door handles.  The chrome plating was coming off and they wanted to fix it.  I had noticed that for several months, but didn't do anything about it since the car was 6 years old and doubted that they would fix such a minor thing.  To my surprise when I received the recall notice (along with another recall for the undercarriage of the car) they fixed both problems.  One one visit they said they couldn't replace the door handles because they ran out.  I guess there were a lot of people having the same problem.  So they fixed one thing, and then sent me a card thru the mail to come in and have the door handles fixed.  The did a nice job and it only took about 1 1/2 hrs.  I was a Buick owner in the past (had a Buick Century) and loved it, however since owning the Sonata I think I loke the Sonata better.  The value is terrific! 

Hi Guys,

I just wanted to say you're doing a great job. Jordan will definately get the first shot at my business in the future. Also wanted to let you know, you've got a great extended warranty. I looked hard for a better deal, no one else was close. I'll be in next weekend to buy my extended warranty.

Regards,

Terry C.

Our reply:

Hi Terry,

Thank you for letting me know what a great job Jordan is doing!  I really appreciate it.  Also, to hear that you will be back in the future, really says a lot about my staff!

Additionally, I do agree with you.  There are a lot of different makes, models, and extended services on the market today, but Hyundai really does offer the most "bang for your buck" on all aspects. 

Thank you again for your comments,

Roland Gartner

Plano Hyundai Dealer

Great Value on Hyundai's

Jordan was extremely knowledgeable about the 2007 SAAB combi sport that I purchased. He was friendly and eager to assist me in any way. I was able to get all of my questions answered quickly and clearly. Negotiating trade-in value and final price was handled carefully and fairly, with full disclosure of the wholesale value of my trade as determined by several sources. The SAAB was essentially perfect, except for a damaged windshield that was replaced for me. It was spotless inside and out, and could hardly be told from new. I am totally satisfied and happy with the SAAB, with the purchase process, and with Jordan and the others I briefly met at Gartner Buick-Hyundai-SAAB. A great job was done by all!

Michael Ammerman was very courteous and helpful when I brought my car back for a recall issue. The service again was fast which was great since I had 2 young children with me :) Everyone there walks around with smiles on their faces and you can tell they love their jobs. Keep up the great service everyone!

Jason Barker was great the first time I took my car in for 2 recall issues. He was very nice, fast and helpful :) Even though both issues were not resovled, he made sure I was scheduled to bring in my car for the 2nd recall issue before I left. I was in and out in no time at all!

Thanks

JAson was very nice and helpful when I took my car in for 2 seperate recall issues. The service was fast as well! They were only about to take care of one of the recall issues at the time, but he got me scheduled to bring in my car before I left for the 2nd recall issue. I was very pleased!

excellent service. truly exceptional in every way

I am very pleased to have this opportunity to acknowledge what a perfect experience we have had at Gartner Hyundai! I acutally dread the whole car buying process, but this experience has truly changed my attitude.  The deal process was quick and very fair upfront.  Our salesperson - Mike Budzinski - went above and beyond with accomodating us and communicating with us.  We needed to take our car back for installation of an automatic starter.  Mike even handled this aspect of our purchase, when I think that a lot of dealerships would just have the service department handle it.  The fact that our sales person developed a rapport with us and showed some follow through with our purchase - was very impressive.  I would definitely recommend Gartner Hyundai to friends and definitely tell them to see Mike!  Thank you for making our car buying experience so pleasant!

Our reply:

Dear Kathy,

Thank you for such a wonderful review.  I am so happy to hear that you had, as you said, "A Perfect Buying Experience"!  Yes, I  know that car buying can be very stressful and frustrating at times, so to hear how happy you are, and that you will recommend Gartner Hyundai, are two of the compliments my dealership and staff can receive! 

Mike has been with the dealership for over 12 years now, and he truly is an asset!  Thank you again for giving credit where credit is due! 

As Mike has already shown you, our service doesn't stop with the sale, it actually begins.  We hope to see you here for service, and if at any time you ever have a problem, please contact Mike or one of my Manangement Staff, and we will be more than happy to help.

Sincerely,

Roland Gartner

Naperville Hyundai

Mike was very helpful and explained all the detail feature about my new Santa Fe. He is the best car salesman I ever met. He is honest and did not try to sell me extra options that I don't need. I definitely will refer my friends to him.  Thanks Mike!

Ahmad was great! No pressure and was very helpful with the entire process of the purchase of my new Tucson. He also followed up with me to make sure I was satisfied with my purchase. I would recommend Gartner amd Ahmad to everyone.

I purchased a 2007 Toyota Rav4 with 36,600 miles. I dealt with several members of the dealer's staff and was treated with respect, professionalism, and kindness by all concerned. I was not pressured in any way by the salesman, who was very personable, knowledgable, and informative, and I was given ample time and consideration in making my decision. I felt that I could trust those that dealt with me about the price and quality of the used car I was purchasing and working with the finance manager was a pleasure (not usually the case). He made the whole process of purchase, financing, transfering, and closing the deal painless. The environment was relaxed and friendly and I was treated with the same attentiveness as I believe I would have gotten if I bought a new Hundai. I would thank all those that treated me so well.  

My only complaints are that the car was not cleaned inside very well and I did not notice that there was/is a significant dent on the passenger side/rear on my car that no one pointed out to me. Since I bought the car used (as is), if I want it fixed, it will cost me a great deal of money for the repair (equal to or more than the savings I got on the vehicle).

The car is clearly an upgrade from my 1997 Toyota Rav4, which I also bought from Gartner and drove for over 10 years, and I am very happy with it. Thank you.

Nancy Susan Drew

Our reply:

Hi Nancy,

Wow, thank you for such the in depth review!  Happy to hear that my team here at Gartner Hyundai in Aurora - Naperville is doing an excellent job.  Also, thank you for your purchase of the pre-owned Toyota Rav-4.

However, I am sorry to hear that the vehicle was not cleaned to meet your expectations.  Please feel free to call your salesman or any one of my managers, and we will wash your car inside and out, to hopefully make ammends.  As for the dent, pre-owned cars can come with some minor imperfections, but please, let us take a look at it, and maybe we can work something out that will rectify that situation as well.

Thank you again for choosing Gartner Hyundai,

Sincerely,

Roland Gartner

Wheaton Hyundai Dealer

Wheaton Used Car Dealer

Mike Budzinski was great to work with in my recent purchase of an Azera.  I would not hesitate to recommend him and Gartner to my friends.

Jan Saban

Our reply:

Dear Jan,

Thank you for taking the time to let me know how well Mike is doing.  He has been on my staff for 12 years, and we truly do value his expertise!  Please enjoy your new Hyundai Azera, and thank you once again for your business!

With Thanks,

Roland Gartner

Monticello Hyundai Dealer

I purchased a Hyundai Sonata from Gartner Hyundai this week, and my experience was a very good one. I was very happy that the staff did not pressure me like I was pressured at other dealers, the staff was very knowledgable, and they gave me a great price on the car without having to deal with haggling it down. I had stopped at a few Hyundai dealers the previous week who promised me "the best price" so I wanted to compare after receiving a price from Gartner Hyundai, just to be an informed shopper. Well the other places barely matched the price. So that made me feel good about my decision to buy the car at Gartner Hyundai. I was also deciding between a Toyota Camry and a Hyundai Sonata, and eventually I realized the Sonata was just a better value for me at the time. Not feeling pressured and having time to make a decision was a huge relief for me. The Toyota dealer was much higher pressure.

The process of actually buying the car is, as always when buying anything big, intimidating. I did think the staff did a good job making it as painless as possible. Of course, there's the last minute sales of warranties and such, because I'm sure that's where they make a good bulk of their commissions. I didn't particularly like having it sprung on me and having to make a quick decision, because it threw me off, but I feel like the staff was still respectful and were just doing part of their job, so I can't fault them for that. I think the service was still good though, and the only way I'd suggest an improvement is to eliminate any surprise last minute questions.

I hope my experiences with the Service Department will be as positive as the one I had with the Sales Department. Though hopefully I won't be back anytime soon and the car continues to run beautifully. I thought the entire staff was very matter of fact and helpful, two qualities I really liked.

So overall, I'd recommend buying a Hyundai from Gartner Hyundai. I can only judge the place based on my few days there, but I liked what I saw and I appreciated the helpful staff.

My salesman was Michael Miranda. He did an excellent job. Very knowledge, courteous, and friendly. Interested in finding the right car for me. He was very helpful and patient. I would have to rate Michael Miranda a 10. He definitely made me and my son Roberto Colon feel the most comfortable about are purchase on 11/23/09. We would definitely recommend family and friend to use  Michael Miranda if they are purchasing a car. I will also like to complement his spanish communication. he was understood very well. Thanks to Michael Miranda and Gartner for their assistance.  

Our reply:

Dear Manuel,

One of the best compliments any business owner can receive is to hear that their clients would be happy to refer one of their employees to family and friends, so with that in mind, thank you very much for your kind words about Mr. Miranda.

Mike, definitely is an assest to the dealership.  He has excellent product knowledge, and the fact that can speak Spanish is a just an added bonus.

Please enjoy your new vehicle, and thank you once again for your review.

Regards,

Roland Gartner

Joliet Spanish Speaking Hyundai Dealer

Bi-Lingual Hyundai Dealership

My husband and I are repeat costumers to Gartner. We bought our very first car together last year! It was a very pleasant experience, and we always recommend that our friends and family go to Gartner and ask for Eddie! When we were in need of another car, we didn't even hesitate to come to Gartner first. Eddie helped us to find something we could afford without the usual hassle that most people encounter at a car dealership. He is friendly, knowledgeable, and someone we will always come to if we ever need another car! If you are looking to have a stress free shopping trip come to Gartner and ask for Eddie!

MIKE WAS HONEST AND INFORMATIVE, NO SURPRISES, WORKED TO FIND ME A CAR I WANTED

Enter your review here.  My experience was excellent.  I had a small problem after I got the car home, I called and was told to bring the car in.  The problem was fixed in a matter of minutes, the car was washed and I was on my way.  

This was a great car buying experiance for us.  We really enjoyed the process.  Eddie was very upfront with all the details and explained all the things very patiently.  Overall a perfect 10.

VERY IMPRESSED WITH THE OVERALL SALES EXPERIENCE BESTOWED UPON ME, BY THE STAFF OF GARTNER BUICK/HYUNDAI/SAAB, IN GENERAL... AND BY MICHAEL MIRANDA---IN PARTICULAR.  THE EXPERIENCE WAS REMARKABLE---DUE IN PART TO THE TREMENDOUS SALES KNOWLEDGE---NOT ONLY OF GARTNER'S NEW HYUNDAI PRODUCTS---BUT OF THEIR USED INVENTORY, AS WELL.  THAT IS WHERE THE DIFFERENCE LIES.  IN FACT---TRUTH BE TOLD---THE PROOF IS IN THE PUDDING.  HAD MR MIRANDA NOT TAKEN THE TIME TO CAREFULLY LISTEN TO ALL THE NUANCES OF THIS 50-YEAR OLD CAR BUYER---WE WOULD HAVE MISSED A POTENTIAL WINNER----A REAL DIAMOND IN-THE-ROUGH---IF YOU WILL.  THE EXPERIENCE AT GARTNER IS TRULY ONE TO BE CHERISHED.  TAKE YOUR TIME, LISTEN TO YOUR CUSTOMER, AND HOPEFULLY A MEETING OF THE MINDS WILL TAKE PLACE.  THANK YOU VERY MUCH FOR ALL YOUR TIME AND EFFORTS, SINCERELY, STEVEN H. JOHANSEN  

Our reply:

Dear Steven,

Wow!  Thank you for such a kind review.  I'm happy to hear that you had a remarkable experience at Gartner Hyundai, and with Mr. Miranda!  Please remember, our services do not stop with the sale, they simply begin.  Should you ever need anythng, please do not hesitate to contact any of my managers, or Mike Miranda!

Thank you for your business!

Roland Gartner

Lisle Hyundai Dealer

Dear Mr. Gartner,

I have enclosed a lettter I wrote to Pugi Hyundai.  As my letter to Mr. Pugliani implies, I am a firm believer that it is my job, as a consumer, to inform the businesses of whom I cater the level of their service.

We have always made a point to thank your staff when work has been completed, but we have been remiss, we have failed to tell you, personally, of the quality of service that we have come to expect.

The high quality of your service was never so apparent until I had the occasion to stop in at Pugi Hyundai.

Incidentally, we appreciate the added service of a free car wash!

Sincerely,

Beverly

Our reply:

Dear Beverly,

I truly appreciate the time you took to make me aware of how well my service department is doing!  However, I am sorry to hear of your unfortunate experience at your local dealer.

Thank you for taking the extra time to drive from Glen Ellyn to Aurora to do business here at Gartner Hyundai.  All of us here sincerely appreciate it!

With Thanks,

Roland Gartner

Glen Ellyn Hyundai

Service Department Glen Ellyn

I just bought my 2010 Hyundai Elantra Blue and couldn't be happier with the whole process. This was the second Hyundai I have purchased from Gartner over the past 10 years and it was even from the same sales guy. Mike Budzinski was my sales person 9 years ago when I bought my first elantra and I was happy with the experience then and it was equally enjoyable this time around. He is very knowlegable and up front with all aspects of the negotiation. I basically gave Mike the best price from my online quote request and they beat it. I highly recommend Gartner to my friends. Easy, hassle free, and about as enjoyable as buying a depreciating

Our reply:

2010 Elantra Naperville

This is the first time I have purchased a new vehicle and I was not quite sure how the process went.  It was a bit overwhelming but Mike was very helpful and patient and answered all of my questions with professionalism. 

I chose Gartner because both of my parents and sister have purchased cars from there and have been very satisified with both the service and the vehicles.  I knew I would be treated fairly and get a great car at the same time. 

I love my Tucson and would definitely go back to Gartner when I am in need of another vehicle.  Thank you to everyone who helped me through this process!!!!!   I appreciate it. 

Laura Schindel

Our reply:

Dear Laura,

Thank you very much for your business, and please pass my thanks to your parents and sister, as well!  I am so happy to hear that you love your Tucson!

Mike has been with my company for 12 years now, so you can rest assured that if you need anything in the future, he will be here to help in any way that he can.

Thank you for making the drive to Gartner from North Aurora!

Roland Gartner

Enter your review here

Waited a week for the review so that I could give a fair assessment of the dealership.Hugh was a very pleasant salesperson and got back to me on the internet very fast. When I went in to  close  the deal Hugh walked me all around the dealership and work area and explained everything well. He did all he could to make me a satisfied customer. Hugh is an asset to your company.

Sincerely,

Harry

You will not be happy with this review as I am not happy with the automobiile that I purchased. I had totaled my 2004 Buicl Lesabre Limited Celebration model and only had a few days to find another similar Auto. I had many discussions with Stefanie and Greg Rineheart about the auto,  Two things in particular I questioned. Since there were over 50,000 miles on the Auto it would probably need brakes and tires. He agreed. I had to drive over 30 miles to your dealership. The car looked good, and we took a short test ride. I decided that the car rode OK on the roads we were on and purchased the auto. It did not take long to find out all the hidden flaws in the auto. Number 1 I had to have the shocks replaced. number two, my mechanic showed me that the tires are worn beyond safe driving. The Instrument panel has lights that are not working. I cannot program the document Information center because the previous owner had a remote starter installed that only works sometimes and has no I dentification that The Buick Information center can Identify with.I priced having two new keys made and it will cost about 270.00 for heys , remotes and programming.I called the dealership Saturday and talked with Joe Martin, because I was told that all three of the salespersons that I dealt with were not available. On A Satyrday. I doubt that very much. ANyway Joe said he would talk to the service manager about the tires and call me Monday afternoon. Naturally I did not get that call. There is no doubt in my mind, if I had had a bit more time and the dealership was not so distant, I would never have purcahsed this Auto. I also do not expect to see this review posted.

Our reply:

Dear Ed,

I am sorry to hear that you feel you did not receive the top notch service that we at Gartner strive for on a daily basis.

Yes, negotiating on a car deal can many times be not the most pleasant of experiences.  After speaking with Joe in regards to the tires, Joe had mentioned that due to the low price you negotiated, we couldn't throw in a set of tires, but we were willing to offer you tires at our discounted dealer cost, which you agreed to at the time.  Since we buy in bulk, we receive much lower prices than that of the general public.

Again, I understand your frustrations.  As far as the key situation goes, we are also at the mercy of the person who traded in the car.  If they give us one set, that's what we have to offer.  Sometimes, we get lucky, and we get both, but unfortunately, many times that is not the case.

Please feel free to contact my General Manager, Jim Whitgrove, at anytime. I realize that no business can please 100% of the customers 100% of the time, but since you were kind enough to bring this matter to our attention, I would like to try and accommodate you.

Regards,

Roland Gartner

Michael was very helpful in his service and attention to detail of our needs.  He is an asset to your dealship.

Thanks, Craig

Our reply:

Dear Craig,

I am always pleased to hear positive things about my staff.  Michael has only been with us a short time as a Sales Professional, so your comments are greatly appreciated!  Thank you for your business, and please enjoy your new vehicle.

With Thanks,

Roland Gartner

Mr. Drewniak has been the best sales person I have ever had, the dealership is very friendly and the service department has also been good to me in the past. 

When we walked into the showroom Eddie made us feel very comfortable and asked some very good questions in determining which vehicle's might be best for my wife.  We had targeted several vehicles to look at and had visited two of the four dealers to that point and both were the bad car buying experiences type.

Talk about patient, Eddie put up with us as we were all over the place in what we wanted and at what price.  New/used, didn't matter he handled it all calmly and professionally.  He knew his stuff and guided us through the process.  We soon realized Hyundai had what we were looking for and coupled with how Eddie had handled the situation we ruled out visiting the 4th dealer.

When we finally settled on two vehicles, the final negociations could not have been smoother.  We truly believe he worked on our behalf with the Sale Manager (Mark, who was great too) for the best deal. We left feeling everyone won.

One last point, need to upgrade Jason's computer. Way to slow in finalizing the paperwork.  Good thing he was a nice guy. Otherwise, would have been the worst part of the buying experience.

Our reply:

Wow Craig,

Thank you for taking the time to write such an excellent review of Eddie, Mark, and Jason!  I'm very happy to hear that all the negotiations went smoothly!

Sincerely,

Roland Gartner

Eddie was great to work with! I was comfortable with the business approach and we came to an agreement quickly. I appreciate the quick response and no haggling about the price.

I waited a few months to write this review because buying a car is a huge expense and an exciting experience.   In retrospect this was the best car-buying experience I have ever had.  The was the first time I purchased a car alone. 

First, I can't commend my salesperson, Erik Carrizales highly enough.  He was knowledgeable about the specs of the car.  He answered all my questions.   He was helpful and let me know what I could expect from the vehicle from the lumbar supported seat down to the tires.  He was a good listener and matched the car to my needs.  (I wanted a car that could easily transport my labrador)  He was friendly and easy to talk to and checked on me several times because the Cash-for-Clunkers paperwork took a long time. 

Next-every single person I encountered was friendly and assisted me.  This included the finance person and other sales people.  I felt welcome walking into the huge intimidating showroom.  The office staff checked on me when I was waiting to make sure that I had been helped.   Lastly, I am convinced that I got the best possible price for this car-before the Cash for Clunkers rebate.  I shopped around for 6 months and visited 12 dealers and feel that Gartner Hyundai gave me the best deal I could find. 

Two months later-I'm delighted with the performance of my vehicle. 

Our reply:

We loved your review and want to thank you for coming from lagrange for your hyundai.

very accomodating and quite personable.

Michael was a great salesman to deal with from beginning to end.  His vast knowledge of the vehicle we purchased made the purchasing experience a pleasure.  We would definitely recommend family and friends to use Michael if they are purchasing a car - and will keep him in mind for future purchases.

Eddie is a true professional dealer, I hope everybody in Gartner's is like him , you got me as your customer ,thanks a lot.

Eddie was great, he listened to what I wanted and was respectful when I declined other options.....he wasn't pushy!  For me that was huge buying a car is stressful enough and he made it easier for me.  He also helped me get the closing done quickly as he knew my wife and I were short on time.  Joe Martin was a big help in getting me a great rate, thanks.  I hope they are both around the next time I need to buy a car.  Thanks!

Enter your review here

What can I say about Eddie.  Two words.... the best.  He was there for me every step of the way.  No request was to big for this guy.  I know I was a lot of work on the car purchase and I did scare him away.  He was always professional and kind

He is a keeper!!!!!

Sincerely

Annette Knickmeyer

Enter your review here

I purchased a car in August and I had a wonderful experience.  Brian made me feel the most comfortable I have ever experienced in a car showroom.

There was not the presures and the over your head conversations in buying a car.

He has the utmost respect for the public.  If a time arises and someone I know wants to buy a car he is who I am sending them to.

Sincerely

Annette Knickmeyer

 My wife and I has a great experience last Saturday with Art and Jason of Gartner Hyundai. We bought an Elantra Touring and we both love the car. We were trated great and would recomend Gartner of Naperville to anyone who currently looking for a vehicle. Thank you Art and Jasson!

Christian Pfister

Our reply:

Dear Mr. and Mrs. Pfister,

I was so pleased to hear about your great experience here at Gartner Hyundai. You made a wonderful choice with the Hyundai Elantra Touring.  Thank you again for your business.

With Thanks,

Roland Gartner

Always a pleasure to deal with Norbert and the service staff.  Efficient, exactiing, and complete.  Having a service history on my Saab, along with the departments expertice always result in a safe and sound transportation for me and  my family.   Thanks.

Our reply:

Hi Jerry,

Thank you very much for the kind words abour Norbert and the Service Staff here at Gartner Saab in Aurora. I hope that your will continue to have a pleasurable experience here, and thank you again for your business!  I very much appreciate it!

Sincerely,

Roland Gartner

We had been looking for a new car for several months and had gone to several dealers and looked at several different makes and models. When we got to Gartner, Jordan was extremely nice, answered all of our questions and was never pushy or condenscending. He treated us great and made our car buying a most enjoyable experience. We bought a 2009 Elantra and we have been pleased beyond our expectations.

Our reply:

Dear Terry and Sue,

I know that car buying can be stressful at times.  I am so pleased to hear that Jordan made your car buying experience at Gartner Hyundai enjoyable. Please enjoy your new Elantra, and remember, we are here for you after the sale as well.  Please do not hesitate to contact any member of my staff should you need something.

Sincerely,

Roland Gartner

I had been searching for a particular vehicle & features for a while.  I live in Ohio and was unable to find the vehicle here so while on a business trip to the Chicago area I took a chance to look around and found the car I wanted at Gartner.  I worked with Jordan Kabranov.  Having searched at numerous dealerships and working with many other sales persons I need to tell you that Jordan by far was the best salesperson out of all.  He was honest from the start and established a solid rapport.  He understood what I was looking for both in vehicle features and price.  He was responsive and very helpful with the "extra" steps necessary for my purchase as an out of state purchase.  Even though I would again need to drive the new vehicle from IL to OH I would purchase a car from Jordan & Gartner in the future. Jordan even loaned me his vehicle to use while I waited a few hours for the application of a paint protector the day I took vehicle delivery. 

I also need to point out that Diane Niehls was likewise very helpful.  As the internet sales person she helped facilitate contact with me, answer questions, and gather information that I needed to complete the transaction.  She was an absolute pleasure to work with and made the process smooth and trouble free.  As a busy person who needed to complete a lot of the communication via e-mail I was impressed by the willingness and ability of Diane & Gartner to make that happen.  Some dealerships I had attempted to work with wouldn't even respond via e-mail.  I am glad your dealership is so flexible!

Thanks again for a great experience.

Mike was a fantastic rep for Gartner.  He worked with me diligently over a period of at least a week via phone, email and in person to educate me about the advantages of Gartner and the quality of the Hyundai Santa Fe vehicle.  His support, patience and knowledge helped me finally to select the Santa Fe that I would be happy and excited about.  Even after my purchase Mike has contacted me several times to make sure the vehicle was what I expected, to see if I needed any assistance in operating the vehicle and offered his and Gartners help if needed.  I would definitely recommend Gartner and Mike to anyone looking for a Hyundai product.  His support and the Gartner reputation helped me decide to stay locally in the Naperville area for my dealer.  Thanks to Mike and Gartner for their assistance, knowledge and support.

Our reply:

Dear Mr. Neff,

Thank you very much for keeping your Naperville Hyundai business here locally. Just as Mike has demonstrated, our service doesn't stop with the sale, it actually begins.  We will be more than happy to help in any way that we can, whenever you may need.

Please enjoy your new Santa Fe, and thank you again for the business.

With thanks,

Roland Gartner

The whole experience of buying a car at Gartner was excellent! It was quick, efficient, and so much less time-consuming than we had feared. Erik was excellent and helpful.

I liked the equipment on the Veracruz Limited and Erik did an excellent job with out wasting my time in showing me how to use all of the control features in the cockpit --- enough said I bought the veracruz.

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Eddie was a pleasure to deal with.  He was pleasant, thorough, efficient, clear and he was always "in-tune" with my needs, wants and requests.  Althogh he was thorough in exposing me to all options and upgrades, he was respectful of my decison on any options that I declined.  He pushed without being pushy.  Eddie is a true professional and I hope that he is still at the dealership when I purchase my next vehicle.  The industry needs more sales personnel formed from the mold that was made to produce Eddie. 

Mike listened to me and worked hard to do all that I asked in obtaining the Santa Fe I wanted. He has done a great job following up with me after the purchase. My only problem is the parts department has not sent me the cargo net that was part of the sale but needed to be back ordered.

We have been very pleased with our recent purchase of a 2009 Sonata.  It took us quite awhile to make our final decision and Eddie was extremely patient and understanding without being pushy.  Service after the sale is almost as important to us as the initial purchase, and so far, Gartner Hyundai has been impressive.  THANKS EDDIE!

We purchased a 2010 Lacrosse CXL On 9/22/09 . We have been purchasing cars from Dave for many, many years even before he came to Gartner Buick. He has always been an outstanding salesman. He should be rated more than than 5 stars. We love the car so far. We like the changes Buick made compared to the 2009.  Thank you to Dave for all his help.   Ross & Betty Miller  P.S. Joe Martin in the finance office was a great help also.

Jordan was extremely helpful.  He gave me all the options necessary to make my decision.  Ultimately, I decided on a 2009 Sonata Limited in silver.  Everybody else was great as well.  Overall, my experience was excellent.

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Mick was incrediblely accountable; responsive; able to communicate effectively by phone, voicemail, text message and in person.   We researched this vehicle onlne at Ebay in early June 2009 but due to a busy travel schedule and other obligations we weren't able to complete the sale until late September.   The dealer's ability to be understanding and patience made our experience outstanding.  Mick's accountability made the overall process smooth and a peace of mind. 

Excellent, Friendly, Timely, Thorough, An Excellent  Asset for Gartner Hyundai and for all prospective buyers.

Thanks Mikel, no hassle and very quick service. You rate higher than a 5 star.

Bob

Both Ron & Joe Martin were very helpful.  We purchased a 2005 Tiburon from Joe in 2006.  We came back to Gartner because we felt we got a good deal.  Now we traded in that Tib for a 2008 Tib and also bought a 2009 Sonata demo.  We appreciate that they both stayed late to handle the paperwork for us.

We had a great experience buying our car from Mike. After visiting several area dealers, Mike definitely made us feel the most comfortable about our purchase. We would definitely recommend him to our friends and family!

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Eddie did a great job and answered all our questions professionly and with no pressure.

One of the main reasons I am on my fourth car from Gartner is the Service Department.  I always find Norbert to be informative and responsive, and things get done right.  Whatever the issue, the guys there keep at it until they get it right.  Thanks Norbert!

I bought my first new Saab Aero from you folks in 2003. Was so pleased with vehicle, and especially the service, that I bought a second new Aero from you in 2008. I intend to buy my next new vehicle from Gartner as well. You have an excellent service department (best I've ever dealt with). It is your service department that will keep me coming back. Norbert is outstanding - he's very thorough and delivers a positive customer experience every time.

Very professional and plesant staff, Comp. car wash was amazing. One suggestion-signs to direct people when they come in for mech. services, i.e. Where to sit if there is a line, where to go to see if your automobile is finsihed.

Our reply:

Hi Kathleen,

Thank you very much for your kind review, and also for the suggestions!!!  We are constantly looking for ways to improve our business, and make it even more customer friendly.  Therefore, every suggestion helps!

Sincerely,

Roland Gartner

  Jordan was very helpful. He even shortened his lunch hour to meet me when I purchased my Sonata. I'm enjoying the second new car I've purchased from Gartner. My only disappointment was that the "net" in the trunk was not included in the car. The car I test drove had it and I assumed this one did as well. I wouldn't pay extra for it. I did go to the Joliet Hyundai dealer and did not get the service nor the cooperation that I received from Gartner.

Thank you!

Dee

Our reply:

Hi Dee,

Thank you for taking the time to write this very nice review!  I'm very happy to hear that Jordan was helpful and made your buying exerpience a positive one.

However, I am sorry to hear about the confusion with the Cargo Net. Please, give one of my Sales Mgr's a call (either Jennifer Paine or Brian Allen), and I'll make sure they help with the cargo net situation.  It's the least we can do for a repeat customer such as yourself.

Thank you again,

Roland Gartner

 

The buying experience was a good one in that Jordan let us test drive the cars multiple times. we didn't have to haggle much, and the wait wasn't too long.

Jordan was extremly helpful while I was looking for my first car. On the test drive he pointed out many of the car's features and explained how the different features worked and how they were different from the alternatives. He was very friendly and made my first-time buy stress free and exciting.

Our reply:

Hi Chet,

Congratulations on buying your first car!  I know the experience can be both exciting and at the same time stressful!  Happy to hear that Jordan made you buying experience a positive one!

With Thanks,

Roland Gartner

We had visited two other dealerships before coming to Gartner.  The other salesman were unwilling to help us figure out the best deal available.  We came in to Gartner knowing what I wanted on a very busy evening.  Our salesperson, Dave Drewniak, had three other customers he was working with when we arrived.  Dave and Joe Martin took the time to make sure we got what we needed and at the most reasonable price.  Thanks for all of your help.  We had nothing but a positive experience.  They both did an above and beyond job.  It was not the closest dealership but the service made up for the distance by far.

I also went to and called a couple of other dealers inquiring about the Cash for Klunker program and was told their dealerships were not participating. I contacted your dealership and was told you were still participating in the the program. I stopped in, found the Sonata I wanted and a had a most enjoyable experience with Dave. Never felt pressured at all. I also dealt with Joe Martin and had an equally pleasurable experience with him as well. Top notch, 5 star service.

My experience at Gartner was top-notch, largely due to excellent salesman Jim Christopherson.  I had been to quite a few dealerships already and Jim really stood out for adapting to my specific needs and providing quality and unbiased information (such as Consumer Digest ratings) to help me make a good decision without any pressure.

Jim is a standout salesman and I highly recommend him.

Our reply:

Dear Kevin,

Thank you very much for your business, and thank you for taking the time to to write such a nice review about Jim Christopherson.  Very Much appreciated!

Sincerely,

Roland Gartner

Dear Mr. Gartner,

I would like to compliment you on your business, your customer service, and your product.

I recently purchased a 2009 Santa Fe and I have had nothing but good things to say ever since then.  The car is a dream to drive and I am very comfortable with it.  My family completely agrees and would like to take it away from me and drive it themselves!

I would be remiss if I did not mention that David Weisner was a true gentleman to work with.  We visited several other dealerships before we came to you and there is not a soul who compared to him in their approach.  Thank you for employing suck a kind and caring salesperson.  He made buying a car enjoyable.

I will continue to recommend your business and Mr. Weisner to everyone I know.  Your company does very nice work.

Kind Regards,

Diane Hercher

Our reply:

Dear Diane,

Thank you kindly for the letter.  Dave has been with my company for many, many years, and I still am happy to hear that he is doing an above average job!

Please enjoy your new Santa Fe!  And, if your family likes yours so much, maybe they should stop in to see Dave to get one of their very own?????  Hmmm.....just a thought.

Thank you again.  It was a pleasure hearing from you.

Sincerely,

Roland Gartner 

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Mike treated me very well and I am very satisfied with my experience at Gartner. In all regards Mike listened to my concerns and responded to my satisfation. I would recommend Gartner and Michael to my friends.

I drove over 80 miles from home to Gartner and was not disappointed.

My Salesman was Mike Miranda. He did an excellent job. Very knowledgeable and courteous. I also worked with Jennifer Paine who was also a pleasure to work with.

Eddie was a Great Salesperson!

THE SERVICE WAS GOOD AND FAST. I WAS OUT OF THERE FASTER THAN I THOUGHT I WOULD BE.

We were referred by a friend who assured us that we would find the best deal on a new Santa Fe at Gartner.

By a stroke of luck we met Jenny and, after a short conversation, we knew we had finally arrived in the right place.

She introduced us to Erik Carrizales who showed us several new vehicles and patiently answered all our questions.  We found him to be highly knowledgeable, friendly and genuinly interested in finding the right car for us.

We felt as if they were working for us instead of the dealership. 

Our friend was right.  We did get the best deal at Gartner.

Our thanks and best wishes to Jenny, Erik and Scott.

We will recommend you to our friends.

Our reply:

Dear Eric and Rose,

One of the best compliments any place of business can receive is to be referred by a previous customer.  Please thank you friend for directing the both of you to my dealership.  It is very appreciated!!

Also, thank you for the kind words about Erik, Jenny, and Scott, and I'm happy that both of you were happy with the deal and with your new Santa Fe!

Thank you again for the business!

Sincerely,

Roland Gartner

I would like to thank both Dave and Joe. We went to many different dealers for the clunker program. NO ONE wanted to help. We came in to purchase a Hyundai Elantra and Dave and Joe were very nice.Today we love our Hyundai. THANK YOU. I will tell everyone about the experience.

Our reply:

Thank you for the comments Sarah!  You made a great decision by choosing the Elantra!  Thank you again for your business, and don't forget that our service doesn't stop with the sale, it actually begins!  Please feel free to contact us whenenver you need, and we will do our best to help out!

Best Wishes,

Roland Gartner

Jordan was awesome~ helpful,knowledgeable, went out of his way to help make this the best buying experience I have ever had buying a car....one I usually dread.

Art was our salesman and he was very knowledgeable regarding the vehicle. He answered all our questions, graciously and patiently. I would recommend him, as the salesperson to contact, when I have a friend who wants of buy a Hyundai.

Our reply:

We really enjoyed working with Ron Mukai and Jennifer Paine. They were very personable and fair.

Our reply:

Thank you very much for the review Bruce.  Happy to hear that you feel you received a fair deal and that my staff is staying up to par!

Regards,

Roland Gartner

P.S.  Jenny and Ron wanted to say thank you for the Vanilla Milk Shakes!

Dave is a very friendly, thorough salesman, and above all a no pressure kind of guy. My expierience with him was outstanding. He is the kind of salesman that would make you want to come back

I just purchased a 2009 Sonata from Gartner……Eddie Gawli was my salesman.

Compared to my experience I had days earlier at a different Nissan and Hyundai dealer in the area, I would have to rate Gartner a 10.  Right before I was getting ready to sign on a new Altima, the price of the car suddenly changed after spending hours there on Saturday.  Needless to say, we left disgusted because we were given bad information and lied to.

Eddie was pleasant, honest and determined to find a car for me.  My husband and I felt very comfortable dealing with him. We did not get the “run-around” or “smooth” talking as we did with the other dealer.  I would recommend Eddie to anyone interested in buying a Hyundai. He was very professional.

I was also happy with the efficiency of the final sales process.  Scott had all the paperwork ready to go when we arrived the next day, which eliminated the stress of waiting for hours.

Our reply:

Although I am sorry to hear about your unfortunate experiences with other car dealers, I am sincerely happy that our team at Gartner Hyundai was able to make you and your husband feel comfortable about your new car purchase.

Thank you very kindly for taking the time to let me know how we are doing! 

With Thanks,

Roland Gartner

Thanks for all the attentiveness and responsiveness despite it being a busy Saturday and everyone trying to completely understand and deal with the complexities of the CARS gov't program.

Your sales executive, Russ Rigo and Finance Manager, Scott Lupo, are great. They are really customer-oriented people and are asset to your company. And your place of business is one of the cleanest, if not cleanest of all auto dealership I've been to.

We were treated very professionally.

As soon as we walked in, my fiance and I knew Mike was the salesman for us.  His energy was contagious, and he made the process of buying a car enjoyable.  We never felt rushed when making our decision.  I wish all salesmen were like him!

Our reply:

Hi Vicki,

Thank you for the positive review and nice words.  Mike Miranda is one of our newest members to the sales team here at Gartner Hyundai.  I am very pleased to hear how well he is doing!

Sincerely,

Roland Gartner

Between Arts' dazzeling smile and uncompromising witt, I just couldn't justify leaving the lot without buying something from him.

I bought a Hyundai Sonata on Monday and I love it. I have bought many vehicles from Dave Drewniak and Gartner. I have always had wonderful service and outstanding treatment from David and all the rest of the staff. Thank you all.

This is the 4th vehicle I have purchased from Gartner Buick. I bought a Hyundai Sonata this time. I have always had a wonderful time dealing with David. He is very good at his job and a outstanding person to deal with. I have recommended many friends and family to Gartner. Once again, Sales ( David Drewniak) Finance (Jason Rezman) and Service are outstanding.

THIS HAS BEEN THE MOST PLEASENT AUTO BUYING EXPERIENCE THAT I CAN ATTEST TO. DAVE DREWNIAK MADE THE ABOVE A REALITY.  DAVID KNEW ALL ABOUT THE CARS( ALL LINES I TESTED HIM) . WONDERFUL SALESMEN. HAD A GOOD TIME WITH JASON IN THE FINANCE OFFICE. THANK YOU FOR ALL THE FUN...HOWEVER WE DID SPEND WAY TO LONG WAITING...

Our reply:

Thank you very much for the review Anthony!  I'm glad you had a positive experience here, and I do apologize for the wait time you had. The "Cash for Clunkers" program has been very successful, and therefore, we have been very busy!  However, please stop in for a complimentary car wash, both interior and exterior as our way of once again saying thank you for your business, and sorry for the long wait.

GREAT SALESMAN, VERY HELPFUL, bEST i'VE EVER HAD! wILL RECOMEND HIM TO ANYONE

We recently had the great pleasure of working with Dick to buy our family's first brand new car.  We had started at another Hyundai dealership who had some problems, luckily Dick stepped in and saved the day.  He made buying the car as enjoyable as it should be.

This is our second purchase of a Hyundai in a year. We are very pleased in the way that we were treated by the salesperson and the Business Manager, Jason Rezman. We continue to refer your dealership to others. Keep up the good work!

After shopping locally for an Azera without much success we decided to try the Internet.  Searching eBay led us to Gartner Hyundai and two of their great sales people.  The deal was put together with a great price and I flew to Chicago to pick up the car.  Greg met me at the airport and I was on my way home to Atlanta within a couple of hours.  It took a bit longer for me as I found they had several quality cars to choose from.  Greg and Jen Williams were very professional and easy to work with.  Buying a car sight unseen can be a bit scary but this was a completely stress free experience.  If you want a great deal please give Greg and Jen a call.  Oh yeah, I forgot to mention that my wife and I love the Azera.

Very courteous and knowledgeable.

Everything was great from start to finish. We are very pleased.

Extremely knowledgable about your products. Very patient!!!

As always, Dave did an outstanding job in terms of customer service.  He cares about what is important to you and takes whatever time is necessary to answer your questions until you feel comfortable.  This is my fourth car purchase from Dave and Gartner.  That says it all in terms of the quality of service and fairness in dealings with Dave and Gartner.  Thanks again!

I was very pleased with the way we were treated.  Art was very informative and helpful, even though I had him bringing out more than 1 vehicle, because I wasn't sure as to what I wanted.

Would definately  recommend him and Gartner to our friends!

This is the third Saab we have purchased or leased at Gartner.  This is always a relatively (except for how much cars cost), painless experience.  We look forward to the same in the future.  Dave did a very good job. 

I was impressed by the quality and looks of the Genesis model. I was told by others about Gartner. I was and am pleased with the service and demeanor of all the staff. A pleasant experience!

Gartner Buick service team has always been great and are the reason why my husband I continue to return.

Excellent service in all respects, as usual.