Romeoville Customer who Let Gartner Hyundai Know We Can Improve

by Paul R Hammelman (Romeoville, IL) on July 29, 2010

Salesperson: Mike Budzinski

Department: Sales

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My how car buying has changed. My last new car was in 2003. Then it was a lot of going back & forth on the price. Now, its like shopping at Car Max. Not much movement. Oh well, I was pleased with purchase we made of a 2009 Sonata with low miles. Mike was a pleasant sales person to work with. Took for a test drive and made the deal.

Then the smiles turned to frowns after my wife drove the car home. Steering wheel shake when braking. Turned out that rotors needed to be resurfaced. XM radio not turned on.

There were some communication problems encountered which I trust will improve with my next visits, as I intend to purchase a second vehicle in the future and want to stay with your dealership

Paul & Andi Hammelman

Our reply

Dear Paul and Andi,

Jenny actually spoke to me about your situation after your car purchase. First of all, thank you for the business, and secondly, thank you for being honest, and rather than becoming truly upset, giving us the opportunity to correct the problems.

I do apologize for the slight breakdown in communication. Again, as Jenny mentioned, please stop in at anytime for your free detail on your car, as this is our way of saying "sorry for everything not going perfectly".

I'm hoping that after we resurfaced the rotors, and got the XM working, all is fine and well. If not, please call either Mike or Jenny, and they will be sure to help once again.

When you are ready for that second car purchase, I assure you, we will do everything possible to make the second time 1000% better than the first. Thank you for your honest review.

Regards,

Roland Gartner

Romeoville Hyundai Dealer

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2010-07-29