Review by Ed

by Ed S Volakos (Forest Park, IL) on November 3, 2009
Salesperson: Arturo Moreno

You will not be happy with this review as I am not happy with the automobiile that I purchased. I had totaled my 2004 Buicl Lesabre Limited Celebration model and only had a few days to find another similar Auto. I had many discussions with Stefanie and Greg Rineheart about the auto,  Two things in particular I questioned. Since there were over 50,000 miles on the Auto it would probably need brakes and tires. He agreed. I had to drive over 30 miles to your dealership. The car looked good, and we took a short test ride. I decided that the car rode OK on the roads we were on and purchased the auto. It did not take long to find out all the hidden flaws in the auto. Number 1 I had to have the shocks replaced. number two, my mechanic showed me that the tires are worn beyond safe driving. The Instrument panel has lights that are not working. I cannot program the document Information center because the previous owner had a remote starter installed that only works sometimes and has no I dentification that The Buick Information center can Identify with.I priced having two new keys made and it will cost about 270.00 for heys , remotes and programming.I called the dealership Saturday and talked with Joe Martin, because I was told that all three of the salespersons that I dealt with were not available. On A Satyrday. I doubt that very much. ANyway Joe said he would talk to the service manager about the tires and call me Monday afternoon. Naturally I did not get that call. There is no doubt in my mind, if I had had a bit more time and the dealership was not so distant, I would never have purcahsed this Auto. I also do not expect to see this review posted.

Our reply

Dear Ed,

I am sorry to hear that you feel you did not receive the top notch service that we at Gartner strive for on a daily basis.

Yes, negotiating on a car deal can many times be not the most pleasant of experiences.  After speaking with Joe in regards to the tires, Joe had mentioned that due to the low price you negotiated, we couldn't throw in a set of tires, but we were willing to offer you tires at our discounted dealer cost, which you agreed to at the time.  Since we buy in bulk, we receive much lower prices than that of the general public.

Again, I understand your frustrations.  As far as the key situation goes, we are also at the mercy of the person who traded in the car.  If they give us one set, that's what we have to offer.  Sometimes, we get lucky, and we get both, but unfortunately, many times that is not the case.

Please feel free to contact my General Manager, Jim Whitgrove, at anytime. I realize that no business can please 100% of the customers 100% of the time, but since you were kind enough to bring this matter to our attention, I would like to try and accommodate you.

Regards,

Roland Gartner

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Gartner Cars 1 2009-11-03
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