Plainfield Hyundai Customer Says He Will Be Back to Buy from Gartner Hyundai Again!

by RYAN A WOLBING (Plainfield, IL) on August 28, 2010

Salesperson: Michael Miranda

Department: Sales

WE ORIGINALLY CAME IN TO THE DEALERSHIP TO LOOK AT THE TUCSON, BUT WE DECIDED THAT THE SONATA WAS THE BETTER CHOICE FOR US. WE WERE GREETED VERY WARMLY BY MICHAEL AND HE ANSWERED ALL OF OUR QUESTIONS. HE WORKED HARD TO GET US THE BEST DEAL POSSIBLE.

WE DID HAVE TO POINT OUT THAT THE PAY OFF WAS NOT VERIFIED WHEN WE WENT IN TO SIGN THE PAPER WORK BUT IT'S A SATURDAY AND IT'S LATE WHEN PEOPLE GET HUNGRY, SO NO BIG DEAL.

THE ONLY THING I WAS UPSET ABOUT WAS THE FACT I DIDN'T WANT THE CARGO NET, MATS OR THE IPOD CORD AND THOSE ITEMS WERE NOT REMOVED OFF THE CAR OR PRICE.

OVERALL, VERY GOOD EXPERIENCE AND WE WILL RETURN TO BUY A NEW VEHICLE IN A FEW YEARS

Our reply

Dear Ryan,

Hmmm, that was an interesting switch in vehicles, a Hyundai Tucson to a Hyundai Sonata. Sounds like you made an educated decision, and looks like Mike Miranda was the right person to help you with that.

In regards to the iPod Cable, etc, I do apologize. Hyundai has been loading the majority of their cars up with these port installed accessories. Because nearly 90% of our inventory is equipped with these items, we made the decision not to take them off and simply put them on another car. Usually, Hyundai only puts all those extra's on a few cars, so, in most cases, we can do the swap. I hope you understand.

However, thank you for your business. It is very much appreciated!

Regards,

Roland Gartner

Plainfield Hyundai

Car Dealerships Plainfield IL

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2010-08-28