Happy Toyota Customer From Wheaton at Gartner Hyundai

by Nancy S Drew (Wheaton, IL) on December 15, 2009
Salesperson: Dave Drewniak

I purchased a 2007 Toyota Rav4 with 36,600 miles. I dealt with several members of the dealer's staff and was treated with respect, professionalism, and kindness by all concerned. I was not pressured in any way by the salesman, who was very personable, knowledgable, and informative, and I was given ample time and consideration in making my decision. I felt that I could trust those that dealt with me about the price and quality of the used car I was purchasing and working with the finance manager was a pleasure (not usually the case). He made the whole process of purchase, financing, transfering, and closing the deal painless. The environment was relaxed and friendly and I was treated with the same attentiveness as I believe I would have gotten if I bought a new Hundai. I would thank all those that treated me so well.  

My only complaints are that the car was not cleaned inside very well and I did not notice that there was/is a significant dent on the passenger side/rear on my car that no one pointed out to me. Since I bought the car used (as is), if I want it fixed, it will cost me a great deal of money for the repair (equal to or more than the savings I got on the vehicle).

The car is clearly an upgrade from my 1997 Toyota Rav4, which I also bought from Gartner and drove for over 10 years, and I am very happy with it. Thank you.

Nancy Susan Drew

 

Our reply

Hi Nancy,

Wow, thank you for such the in depth review!  Happy to hear that my team here at Gartner Hyundai in Aurora - Naperville is doing an excellent job.  Also, thank you for your purchase of the pre-owned Toyota Rav-4.

However, I am sorry to hear that the vehicle was not cleaned to meet your expectations.  Please feel free to call your salesman or any one of my managers, and we will wash your car inside and out, to hopefully make ammends.  As for the dent, pre-owned cars can come with some minor imperfections, but please, let us take a look at it, and maybe we can work something out that will rectify that situation as well.

Thank you again for choosing Gartner Hyundai,

Sincerely,

Roland Gartner

Wheaton Hyundai Dealer

Wheaton Used Car Dealer


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