Dear Phil,

First of all, let me thank you for taking the time to write your review.  Although, we love to hear the positives, we also like knowing what customers think, even if it's not always adventageous for the dealership.

You are exactly right!  People do put a lot of faith in their local dealerships, and we would like to keep it that way!  Our retail price for the air filter you mentioned is $29.95.  So, it is close to what you paid at your local auto parts store, however, it is a factory filter.  Just likne any Brand Name Product, one pays a little extra for the name.  For example, look at the difference between Brand Name Prescriptions vs. the Generics......

Additionally, our service department is staffed with A.S.E. Hyundai Certified Technicians, which also means a little higher cost factor for labor vs the 18 year old kid at the local quick lube place.  Or, someone like yourself, who chose to do the work on their own. 

So, are most dealers a little more expensive than a non-dealership repair facililty?  Yes, we are.  But, the cost factor if for the reasons I have mentioned above.  Plus, our technicians will give your vehicle a thorough inspection and top off any needed fluids to help you avoid other costly repairs down the road.  And finally, yes, unfortunately, we do have to make a little profit, but I hope you can see that not all $90 is profit.

One question I do have is, "Have you signed up for our Gold Card Rewards Program"?  The Gold Card is ABSOLUTELY FREE, and allows you to accumulate reward points to be redeemed in service, and locks you into $19.95 OIL CHANGES FOR LIFE! This is just one way we are trying to save folks like yourself a few dollars.  Plus, as a thank you for your review, on your next visit, we will do a mini-detail on your car, both exterior and interior.  I hope this helps......

Sincerely,

Roland Gartner