Gartner Hyundai Service Review

by Phil Johnson (Naperville, IL) on August 10, 2010
Department: Service

I recently brought my 2005 Hyundai Tucson in to your service shop to get some work done. I had heard an odd noise and wasn't sure what it was. The problem turned out to be some body bushings or something along those lines. While the vehicle was in she shop I recieved a call from my service advisor telling me I should consider replacing my cabin air filter. I was told this repair would cost $90.00 to complete. I decided not to do it at that time. I recently remembered that I needed this done so I went to the auto parts store and bought the filter for $20.00 and, using my owners manual was able to complete the repair in about 10  minutes. I think it is important to point out that I don't do any of my own repairs and have next 0 mechanical knowledge. I understand that all business' exist to make a profit but I really feel this is borderline price gouging. I am very hesitant to bring my vehicle back for anything that is not warranty related as I am afraid of what I will be charged. People put a lot of faith in their local dealership trusting that they don't need to price shop and that they will be well take care of. I guess I am just dissapointed to find out that this is not the case. I will say that other then this issue I was very happy with the service I received.

Our reply

Dear Phil,

First of all, let me thank you for taking the time to write your review.  Although, we love to hear the positives, we also like knowing what customers think, even if it's not always adventageous for the dealership.

You are exactly right!  People do put a lot of faith in their local dealerships, and we would like to keep it that way!  Our retail price for the air filter you mentioned is $29.95.  So, it is close to what you paid at your local auto parts store, however, it is a factory filter.  Just likne any Brand Name Product, one pays a little extra for the name.  For example, look at the difference between Brand Name Prescriptions vs. the Generics......

Additionally, our service department is staffed with A.S.E. Hyundai Certified Technicians, which also means a little higher cost factor for labor vs the 18 year old kid at the local quick lube place.  Or, someone like yourself, who chose to do the work on their own. 

So, are most dealers a little more expensive than a non-dealership repair facililty?  Yes, we are.  But, the cost factor if for the reasons I have mentioned above.  Plus, our technicians will give your vehicle a thorough inspection and top off any needed fluids to help you avoid other costly repairs down the road.  And finally, yes, unfortunately, we do have to make a little profit, but I hope you can see that not all $90 is profit.

One question I do have is, "Have you signed up for our Gold Card Rewards Program"?  The Gold Card is ABSOLUTELY FREE, and allows you to accumulate reward points to be redeemed in service, and locks you into $19.95 OIL CHANGES FOR LIFE! This is just one way we are trying to save folks like yourself a few dollars.  Plus, as a thank you for your review, on your next visit, we will do a mini-detail on your car, both exterior and interior.  I hope this helps......

Sincerely,

Roland Gartner


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