Gartner Hyundai Saab Service Department Exceeded Expectations

by Carol Gugala (Bolingbrook, IL) on March 13, 2011
Salesperson: David Machala
Department: Service

I experienced a check engine light and acceleration difficulty around 3 o'clock on a Saturday afternoon. Was near the dealership and decided to drive in, anticipating leaving my car until Monday. David was the only service advisor available. He checked the car, said it looked like something that could be quickly fixed. I was on my way again in less than an hour. This was beyond my expectations and I truly appreciated it.

Our reply

Dear Carol,

Sorry to hear about the minor problem with your vehicle, but I'm very pleased to hear that we were able to correct the problem quickly for you.  Thank you for taking the time to let me know.

Sincerely,

Roland Gartner

Hyundai Service Department Bolingbrook IL


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