The service was friendly but not professional.  It took 3 trips to the service department to fix the power seat control.  The first time the service department took about 2 hours to diagnost the problem.  When the service writer noted that it would take about 1 hour.  Not that big of an inconvienence but worth noting.  

The dealership didn't have the parts, so I rescheduled and they indicated that the dealership would notify me when the parts came in.  The parts came in the notification never occurred.  Over two weeks went by and I finally called.  The parts were in and I could reschedule.  I did.  

I brought the car in at 8 am, the service writer indicated that the car wouldn't take too long.  I left the car and got a lift to work.  At 4 pm the service writer called and indicated that the car wasn't done yet.  Figured about 5:30 pm.  I indicated that I would need a ride back to the dealership, and got put on hold.  After 15 minutes on being on hold, I hung up and called again.  The service writer left for home.  Got put on hold again for another 10 minutes.  Hung up again and recalled, finally the lady asked if she could put me on hold and I indicated that I had already been on hold for about 1/2 hour and didn't want to be on hold again.  She finally got to somene and got a porter to pick me up.  

Waited 25 minutes for the porter to get to my work (trip is usually 10-15 minutes).  

Power seat worrks good again.  Problem solved.

All in all, not a very good experience.  Not terrible, but not good either.  

I'm hoping for a better experience.  But not expecting it.  

This rivals the time before when I went in to get a key reprogrammed.  Service writer indicated that it would be 15 minutes.  After 2 hours, I needed to get back to work and asked for the car back and would reschedule.  Porter pulled the car for me to pick up.  The only problem, it waswrong car.  Apparently, the technician was trying to reprogram my key to the wrong car.  Ureka!!!  Once the technician got the correct car the key was reprogrammed in about 10 minutes.  2 hours 15 minutes for a 10-15 minutes job.  

Again.  Not the end of the world, just not great or even good service.  

I am pleased with the reception of your staff and to repair the car beforethe deadline. Thanks very much and I wish all the staff, "Gartner HyundaiSaab" in the daily sucses.

This is my third Hyundai from Gartner - second Sonata- Great Cars! and staff.

Mark Z and Dave in service go "above the call" to make things right!

I look forward to my next purchase!

Best regards,   Jim

Amazing service!!!!!! She (Jacque) is the only person I like to deal with in the service department. She always gets me in, does what she can to help, doesn't try to screw you over, very honest, proffesional, friendly and goes that extra mile for her customers. She will make sure you are taken care of the whole time! Not to mention she has an amazing smile to go with her amazing personality!!

Great service as usual.  The oil change took an hour.  Normally, it 20 minutes, but it was a busy day.

Everyone at Gartner is great.  Norbert Binczak is a very hard worker and very helpful.

Jacquie at Gartner was very attentive and accomodating.

All of our service at Gartner has been truly exceptional!

We have a great rapport with the sales and service departments.  Thank you!  :)

Lou Kueltzo

Thank you for sprucing up the service waiting room.  Much Better!!!!

The Gartner Service Department has always been truly exceptional.  Fifteen years ago I could get parts and oil after 6pm, but service is still great!

Thank you for cleaning my new tires.  They look great!!!