I called the Service Department to find out if I could get a new tail light assembly for my Tucson.  The Service rep said they didn't have one in stock but said she could transfer me to the Parts Dept and they would order one.  I talked to the Parts Dept rep.  I described the car.  He said he'd order the part and it would arrive within several days.  I asked if it was ok for me to schedule a service appointment beyond that time frame and he said yes.  He transferred me back to Service and I made the appointment for two weeks later.  Two weeks later I arrived for my apppointment.  I went to the waiting room.  An hour went by.  The Service rep came and told me the Parts Dept never had ordered the part.  It took an hour to figure that out?  And why wouldn't you have a process in place to check on the part's arrival before my service appointment?  Worst of all for you, I got the impression from the pretty casual attitude of your staff that this kind of thing happens often.  If I owned your business I would be deeply embarrassed and would offer something to the customer to demonstrate my concern for having inconvenienced him through my mistake and my commitment to do better in the future.  Your staff clearly isn't trained for that and I conclude it must be because you don't care.  Having been in the vehicle business myself for over 30 years, I still am amazed at how car dealers like you pay so little attention to the parts and service side of their business versus the vehicle sales side. Your best margins are in parts and service and none of your effort goes there.  Please don't reply to this comment.   I am not inviting a dialog.   

The service was friendly but not professional.  It took 3 trips to the service department to fix the power seat control.  The first time the service department took about 2 hours to diagnost the problem.  When the service writer noted that it would take about 1 hour.  Not that big of an inconvienence but worth noting.  

The dealership didn't have the parts, so I rescheduled and they indicated that the dealership would notify me when the parts came in.  The parts came in the notification never occurred.  Over two weeks went by and I finally called.  The parts were in and I could reschedule.  I did.  

I brought the car in at 8 am, the service writer indicated that the car wouldn't take too long.  I left the car and got a lift to work.  At 4 pm the service writer called and indicated that the car wasn't done yet.  Figured about 5:30 pm.  I indicated that I would need a ride back to the dealership, and got put on hold.  After 15 minutes on being on hold, I hung up and called again.  The service writer left for home.  Got put on hold again for another 10 minutes.  Hung up again and recalled, finally the lady asked if she could put me on hold and I indicated that I had already been on hold for about 1/2 hour and didn't want to be on hold again.  She finally got to somene and got a porter to pick me up.  

Waited 25 minutes for the porter to get to my work (trip is usually 10-15 minutes).  

Power seat worrks good again.  Problem solved.

All in all, not a very good experience.  Not terrible, but not good either.  

I'm hoping for a better experience.  But not expecting it.  

This rivals the time before when I went in to get a key reprogrammed.  Service writer indicated that it would be 15 minutes.  After 2 hours, I needed to get back to work and asked for the car back and would reschedule.  Porter pulled the car for me to pick up.  The only problem, it waswrong car.  Apparently, the technician was trying to reprogram my key to the wrong car.  Ureka!!!  Once the technician got the correct car the key was reprogrammed in about 10 minutes.  2 hours 15 minutes for a 10-15 minutes job.  

Again.  Not the end of the world, just not great or even good service.  

Jacquie at Gartner was very attentive and accomodating.

Thank you for sprucing up the service waiting room.  Much Better!!!!

I couldn't ask for any better service from start to finish!

Owner of a 2011 Hyundai Santa Fe.

Since I purchased my first Hyundai in 2002 I have had great service starting with the check in, service advisior, mehanics, and the cashier. Some of my fiends have purchased Hyundai's at othe dealers and have not been satisifed with there level of service. Also the Rewards disconts Gartner has started is of help to senior citizens like myself save some money.

I recently brought my 2005 Hyundai Tucson in to your service shop to get some work done. I had heard an odd noise and wasn't sure what it was. The problem turned out to be some body bushings or something along those lines. While the vehicle was in she shop I recieved a call from my service advisor telling me I should consider replacing my cabin air filter. I was told this repair would cost $90.00 to complete. I decided not to do it at that time. I recently remembered that I needed this done so I went to the auto parts store and bought the filter for $20.00 and, using my owners manual was able to complete the repair in about 10  minutes. I think it is important to point out that I don't do any of my own repairs and have next 0 mechanical knowledge. I understand that all business' exist to make a profit but I really feel this is borderline price gouging. I am very hesitant to bring my vehicle back for anything that is not warranty related as I am afraid of what I will be charged. People put a lot of faith in their local dealership trusting that they don't need to price shop and that they will be well take care of. I guess I am just dissapointed to find out that this is not the case. I will say that other then this issue I was very happy with the service I received.

I recently brought my 2005 Hyundai Tucson in to your service shop to get some work done. I had heard an odd noise and wasn't sure what it was. The problem turned out to be some body bushings or something along those lines. While the vehicle was in she shop I recieved a call from my service advisor telling me I should consider replacing my cabin air filter. I was told this repair would cost $90.00 to complete. I decided not to do it at that time. I recently remembered that I needed this done so I went to the auto parts store and bought the filter for $20.00 and, using my owners manual was able to complete the repair in about 10  minutes. I think it is important to point out that I don't do any of my own repairs and have next 0 mechanical knowledge. I understand that all business' exist to make a profit but I really feel this is borderline price gouging. I am very hesitant to bring my vehicle back for anything that is not warranty related as I am afraid of what I will be charged. People put a lot of faith in their local dealership trusting that they don't need to price shop and that they will be well take care of. I guess I am just dissapointed to find out that this is not the case. I will say that other then this issue I was very happy with the service I received.

I really appreciate the excellent service I receive when I bring my 2004 93 SAAB in for service. Norbert is the person that helps me take care of my care he is the best!! He’s always available to answer all my questions and very patient when explaining things regarding my car. He is an excellent service person and Gardner should be proud to have him as an employee.

Thank you again Norbert and Gardner Saab

This was my first dealing with Gartner's Service Department, and I was impressed with their efficiency.